Frequently Asked Questions (FAQ) | Prep U Products` Skip to content
Prep U Our Mission to provide all natural products with no nonsense for tween and teen guys


Product Information

What makes Prep U products different from other teen personal care products?

Prep U products are carefully formulated with all-natural, plant-based ingredients designed to meet the unique needs of teenagers. We focus on creating products that are effective, eco-friendly, and safe for daily use, without the harsh chemicals found in many conventional personal care products. Did we mention we were the OG of teen boy products?

Are Prep U products suitable for sensitive skin?

Yes! Our products are crafted with natural ingredients known for their gentleness. While they are designed to be suitable for all skin types, including sensitive skin, we always recommend doing a patch test first to ensure compatibility.

Do Prep U products help with acne?

Yes, many of our products are formulated with natural ingredients that have antibacterial and anti-inflammatory properties, making them effective in managing acne. However, as with any skincare regimen, results may vary, and persistent acne should be evaluated by a healthcare professional.

Are Prep U products all natural, really?

Yes! We are always on the hunt for the freshest ingredients to create our products. The key to all natural products is to ensure the products are potent and as fresh as possible.

What is the shelf life of products from Prep U?

Our products are all natural. This does mean that their shelf life may be somewhat lower than traditional beauty products but that's the trade off! The shelf life of our products are 18-24 months.

Do you test on animals?

Absolutely not. We take pride in ensuring that no products are ever tested on animals. We only select ingredients from companies who do not test on animals and when we are in the process of developing new products, we only test them out with human volunteers.  We are Leaping Bunny certified. Find out more here:

Is your packaging recyclable?

You bet! While we aim to eliminate packaging from all of our products, there are still some products that require some help staying put. All packaging is 100% recyclable and BPA free.

Where are Prep U products made?

Exclusively in Austin, Texas. Our products are also certified Go Texan. Learn what that means here:

What age is your products designed for?

Our products are designed specifically for ages 8+

Can girls use Prep U?

Absolutely. Though our branding and formulations are designed with teen boys in mind, concentrating on tackling common issues like acne and body odor, our all-natural, chemical-free approach is suitable and effective for anyone looking for a healthier personal care regimen. All our scents are unisex!

Ingredient Information

How does Prep U select ingredients?

We carefully select ingredients that are found in nature, sensitive on skin, tough on sweat and smells and independently verified to be safe and effective. 

What is a paraben?

Parabens are a preservative used to prevent bacteria growth and are commonly used in deodorants, lotions, lipsticks, shampoos, scrubs, and more. Parabens have been linked to reproductive issues in both men and women, therefore we have never and will never use them in our products. That’s our promise.

Do Prep U products contain parabens?

No.  Our products do no contain parabens, SLS's, phthalates, or any other toxic chemical.

Do your products contain nanoparticles?

No. We do not use any nanoparticle sized ingredients in any of our products as they are bad for all sorts of human systems.

Shipping + Returns

When will my order ship?

We try and get all orders processed by 3pm CST each day. Orders placed after our afternoon cutoff will ship the next business day.

What is your return policy?

We stand behind the quality of our products. If you're not entirely satisfied with your purchase, please contact our customer service team within 30 days of receipt for a return or exchange. Conditions apply, please visit our website for more details.

What happens if my order shows up damaged?

Please email and include “Product Damaged” in subject line and we’ll address immediately.

I have a question about my order, what should I do?

Reach out! Visit our contact page for any information regarding your order. We also have the chat at the bottom of the web browser. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.


Where can I purchase Prep U products?

Prep U products are available on our website, and select online retailers. Join our newsletter or follow us on social media for updates on local retailers near you carrying our products.

Do you have an ambassador program?

Yes we do! We are currently looking for brand ambassadors to help us spread the word about Prep U.  Look at the footer of the website for the Ambassador link for more details.

Do you offer wholesale pricing for retail?

Yes, we do offer wholesale pricing options for businesses and retailers interested in stocking Prep U products. We value partnerships that help us expand our reach and impact, providing all-natural personal care options for more teens across the country. For more information on our wholesale pricing, terms, and how to become a partner, please contact our sales team directly. We look forward to collaborating with you to bring healthier personal care solutions to a wider audience.

Why did you choose the name Prep U?

Because “Hey buddy, you stink and I can’t take it anymore” didn’t quite roll off the tongue. Joking! In seriousness, the name comes from the mission we set out to achieve – help boys prepare for a lifetime of good hygiene, personal care routines and healthy self-confidence inspired by self-sufficiency.

Safety Information

Are Prep U products safe for people with nut allergies?

At Prep U, we understand the importance of safety, especially when it comes to allergies. While many of our products are formulated without common allergens, some products may contain ingredients derived from nuts or facilities that handle nut-based ingredients. We recommend reviewing the ingredient list provided on each product page and consulting with a healthcare provider if you have a nut allergy. Customer safety is our top priority, and we are committed to transparency about the ingredients in our products.

Can Prep U products be used on pets?

Prep U products are specially formulated for human skin and its unique pH balance requirements and are not tested for use on animals. While our all-natural ingredients might seem suitable for pets, we recommend consulting with a veterinarian to choose products specifically designed for the care of your pet’s skin and coat. Safety for our customers and their families, including furry members, is paramount, so it's best to use products vetted for animals when it comes to pet care.

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